If you have a qualifying condition, you pay no VAT
The saving is applied automatically at checkout — no medical proof required.
Who Qualifies?
Under HMRC rules, VAT relief is available to individuals who have a chronic illness or disability that substantially affects their ability to carry out everyday activities. This includes conditions affecting:
Mobility and movement
Vision or hearing
Physical coordination
Cognitive function
Breathing and respiratory
Any long-term condition
You do not need to be registered disabled or receive disability benefits to qualify. A temporary injury (e.g. broken leg) does not qualify.
How to Claim
Add Products to Cart
Browse and add your chosen products normally.
Declare at Checkout
Tick the VAT exemption box and complete the simple declaration confirming you have a qualifying condition.
VAT Removed Automatically
The VAT is removed from your total. No medical proof required at checkout.
Important
Making a false VAT exemption declaration is a criminal offence under UK law. By signing the declaration, you confirm that the product is for personal use by someone with a qualifying condition. If you're unsure whether you qualify, please contact us or speak to your GP.
Buying for Someone Else?
You can claim VAT relief if you're purchasing on behalf of someone who qualifies — for example, buying a mobility scooter for a family member with a long-term condition. The end user must be the qualifying individual.