Last updated: August 2026 | Company: Mobility and Motion UK
1. Who We Are
Mobility and Motion UK ("we", "our", "us") is the data controller responsible for your personal data. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact: info@mobilityandmotion.uk | 07356 004 212
2. What Data We Collect
We may collect the following personal data:
Identity Data: Name, title
Contact Data: Email address, phone number, delivery address, billing address
Financial Data: Payment card details (processed securely via our payment provider)
Transaction Data: Details of products you have purchased from us
Technical Data: IP address, browser type, device information, pages visited
Health Data: If you claim VAT relief, you will declare that you have a qualifying condition. We do not ask for medical details.
Marketing Data: Your preferences for receiving marketing communications
3. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfil your orders
To manage your account and provide customer support
To process VAT relief declarations as required by HMRC
To send order updates and delivery notifications
To send marketing communications (only with your consent)
To improve our website and services
4. Legal Basis for Processing
We process your data under the following legal bases: Contract (to fulfil orders), Legal Obligation (tax and accounting requirements, VAT records), Legitimate Interest (to improve our services and prevent fraud), and Consent (for marketing communications and non-essential cookies).
5. Data Sharing
We may share your data with: delivery partners (to fulfil orders), payment processors (to process payments securely), and HMRC (where required for VAT records). We will never sell your personal data to third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above. Order records are kept for 6 years as required by UK tax law. Marketing consent records are kept until you withdraw consent.
7. Your Rights
Under UK GDPR, you have the right to:
Access — request a copy of your personal data
Rectification — correct inaccurate data
Erasure — request deletion of your data (where applicable)
Restrict Processing — limit how we use your data
Data Portability — receive your data in a portable format
Object — object to processing based on legitimate interest
Withdraw Consent — for marketing, at any time
To exercise any of these rights, contact us at info@mobilityandmotion.uk. We will respond within 30 days.
8. Cookies
We use cookies on our website. For full details, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
10. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
11. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.