Free Delivery: Free standard delivery on most products across the UK. Smaller items arrive within 3-5 working days; larger equipment within 7-10 working days.

White Glove Service: For larger items, we will bring your product into your home, demonstrate use, and remove all packaging.

Tracking: Full tracking information provided. We deliver throughout England, Scotland, Wales, and Northern Ireland.

Save 20%: If you have a long-term illness or disability, you may be eligible for VAT exemption on mobility products.

Who Qualifies? Individuals with a chronic illness or disability that substantially limits daily activities, including conditions affecting mobility, vision, hearing, or other bodily functions.

Simple Process: Complete a declaration form at checkout. We'll guide you through the process and ensure full HMRC compliance.

30-Day Returns: Return most items within 30 days for a full refund. Items must be in original condition and packaging.

Process: Contact me, receive a returns number, and we'll arrange collection for larger items. Refunds processed within 7 working days.

Faulty Items: Free returns and repair/replacement for items within the warranty period.

Standard Warranty: All products include a 1 year manufacturer warranty as standard. Extended warranty options are available on request — just give us a call.

Ongoing Support: Even after warranty, we provide servicing, repairs, and spare parts. Available Mon–Fri 9am–5pm, Sat 10am–4pm.